Customer Relations

Avoid losing good customers. Keep their interest with ASA’s tools for convenient communications and building loyalty.

Texting

Simplify staying in contact. By adding texting to ASA TireMaster, you can reach your customers with this popular form of communication. Sending a message can be tied to an event, such as a work order status change or the completion of a sale, or you can send a message at any time. Both predefined and freeform messages are allowed. It depends on the situation and what you want to say.

Email

Paper isn’t the only option. With ASA TireMaster, you can email transactional documents, including quotes and invoices, to customers. It doesn’t matter if they want to avoid hard copies or lost the originals. Documents can be emailed as soon as soon as they’re created, or you can retrieve duplicates to send.

Promotions

Don’t let your customers forget about you. ASA can introduce you to automotive marketing specialists who can use your sales data for research and publicity. If you prefer a hands-on approach, ASA TireMaster also includes tools for creating your own service reminders and thank you notes. To learn more about marketing with ASA, click here.

Rewards Programs

More customers and more money spent per visit. You can have both. ASA works with two companies that specialize in helping automotive shops generate repeat business through rewards and loyalty programs.

The people at Lift & Shift, Inc. and BAYiQ (MyCarCareRewards) are customer-retention experts. They set up and run rewards programs, and they offer various services to help shops with promotions, point redemption, and reporting. Rewards program reports typically include insightful information, such as number of visits, spending totals, and average transaction amounts. Get your customers to come back. Our rewards program partners can help.