CornerStone Powered by ASA Dedicated Support Team
Reachable by phone, email, and in person, the members of your CornerStone support team want to help you get the most out of your CornerStone system.
Team members include:
- Customer Success Manager: Each dealership is assigned a customer success manager who would serve as your main point of contact. This one point person will advocate on your behalf, get questions answered, and handle issues promptly - to ensure a smooth onboarding and a successful ongoing experience.
- Technical Support Team: This team of ASA employees is dedicated to supporting the CornerStone system. They work closely with the Customer Success Managers to provide answers and resolve issues.
- Dedicated CornerStone Trainers: These individuals understand the challenges of running your Bridgetsone/Firestone business and educate you on how to streamline operations, increase staff efficiency, and grow your business. They are there when you go live to help you with software setup and staff training so you get maximum value out of your CornerStone software. The CornerStone trainers are available by phone to answer your questions and resolve issues. They also travel to your locations to show you software best practices, demonstrate new features, and share advanced tips to ensure your experience with CornerStone is a continued success.
ASA Product Support
ASA provides live phone support and access to the TireMaster support website as part of your monthly maintenance fee. The website includes a wealth of information that will help you set up your TireMaster system and keep it current when new versions are released. On the support site, you can also access the monthly ASA Tire newsletter. This publication features great articles pertinent to the tire and auto repair industries, along with tips for using your TireMaster system.
Service Cloud – ASA Support Website
You will need to complete the registration form to gain access to Service Cloud. The website is available 24/7 and you can see the status of your request as they are being resolved by the support reps. You will be setup to receive notifications when your request is submitted, as it changes status and when it is closed. You can modify your profile to change what type of notifications you want to receive at any time.
ASA Live Phone Support
The TireMaster support team is a group of highly trained professionals whose average tenure is eight years. Our technicians come from a variety of backgrounds, including certified public accounting, bookkeeping, and customer service. More importantly, our installation consultants know your business—many have worked in the tire industry themselves! With a low turnover of personnel, you are ensured of working with people who possess an intimate knowledge of how the products and services ASA provides can be best used to manage your business.
|Hours of Operation||Monday-Friday|
7:00 A.M. to 6:00 P.M. Mountain Time
Our goal is to release two new versions of TireMaster a year. Each release includes new features that are requested by users. Our intent is to deliver as much new functionality as possible. That’s why we log the suggestions you make while speaking to our support reps, and we solicit input from you, the customer, during the user group meeting at ASA’s annual client conference. New releases can be easily downloaded from the ASA support site when they become available.
Every year, TireMaster users gather at InfoExpo, ASA’s annual conference. InfoExpo features user group meetings, workshops, product training, and a technology fair. At InfoExpo, you can learn skills that will help you to fully use your ASA products. You can also see firsthand how these applications have evolved over the last year, and give members of our development, sales, and support teams feedback about your experiences with ASA in person. The conference provides a venue for networking with industry peers through panel discussions and informal conversations. Clients always tell us one of the biggest benefits of attending InfoExpo is being able to share ideas with other TireMaster users.