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ASA Annual Customer Satisfaction Results are in!

Nashua, NH (September 28, 2006) ASA Tire Systems, the leading software provider for the tire industry, is pleased to announce the positive results of their annual customer satisfaction survey. 

For this annual survey, customers are asked to rate their level of satisfaction with ASA Tire Systems in many categories, including the account management team, level of service, customer support, custom product development, responsiveness, and whether or not they would purchase from ASA again.  Two categories, custom product development and overall responsiveness, improved over last years high results, and an overwhelming number of clients stated that they were willing to stand as a reference and would definitely buy from ASA again.  Of special note, for the first year, these results include the TireMaster client base.  The results from the TireMaster client base will be used as a benchmark to measure that group’s satisfaction in future surveys.

Comments from customers ranged from, “your support people are fantastic”, “[tech support is] helpful and pleasant to work with” and “[your product is] very stable and reliable.”  Wayne Croswell, president of ASA Tire Systems, said, “ASA has been surveying its clients on an annual basis since 1991.  We are proud that our overall rating has been over 4.00 (5.00 is the highest) for the past several years.”

About ASA Tire Systems
Headquartered in Nashua, New Hampshire, ASA Tire Systems develops and builds enterprise-wide software solutions, delivers support and services, and enables leading independent tire dealers to achieve a maximum return on their information technology investment.  ASA’s software tools are geared to helping tire dealers and retreaders manage all facets of their businesses and can be tailored to suit the ecommerce, order processing, accounting and business management needs of any size retail, wholesale or retread tire operation.    They can be found on the Internet at: www.asatire.com. TireMaster product information can be found specifically at www.tiremaster.com.

 

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