September 2023

How can Texting Help Tire Shops

Smartphones are everywhere, and these days it’s not uncommon to see someone walking down the street, eyes glued to their phone, and scrolling away. With the majority of people glued to their mobile devices, text messaging has emerged as a powerful tool for reaching out to customers and staying connected.

You can use text messaging for:

Appointment Scheduling: Your customers can schedule tire and service appointments through text, reducing the need for phone calls and streamlining the booking process.

Order Updates: Keep your customers informed about their vehicle’s progress and tire orders, including confirmation, shipping, and parts updates, as well as estimated completion and delivery times.

Service Reminders: You can send customers tire maintenance and replacement reminders to increase sales.

Reducing No-Shows: By sending appointment reminders through text messages, you can effectively reduce the number of missed scheduled appointments, saving you valuable time and money as a shop owner.

Marketing Campaigns: Delivering personalized messages to customers regarding exclusive seasonal promotions, exciting new products, or other special offers.

Despite the potential, many independent tire stores are not using this communication tool because setting up automatic SMS messaging capabilities can be time-consuming, time that you’d rather spend growing your business. Additionally, maintaining these capabilities with up-to-date customer information can be a nightmare you may not want to deal with.

ASA has the answer

ASA's TireMaster product line and GTX can be customized to meet the specific needs of your tire business. This includes a specially designed SMS messaging system that allows you to stay connected with your customers.

Our industry-leading software approaches the tire business from an enterprise management perspective, meaning that every piece of customer information can be used strategically to help your tire business run efficiently - including texting your customers.

The ASA-powered text messaging system can save you money by better managing labor costs because this system acts like a front-desk clerk, allowing your staff to focus on the customers in the store, and not on the phones.